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Karde ("Karde", "we", "us") is operated by Writers Map Pty Ltd (ABN 91 643 545 180), trading as Karde Platform, based in Melbourne, Australia. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). For your work specifically, the promises in the box above apply in addition to everything below.

Information we collect

• Account information: your name, email address, and a securely hashed password.
• Your content: the manuscripts, characters, timelines, notes and other material you create in Karde. This is your work, and it is treated as private (see the box above).
• Billing information: if you subscribe to Premium, payment is processed by Stripe. We receive limited details such as subscription status and the last four digits and expiry of your card. We do not store your full card number.
• Usage and device information: how you interact with the app, plus technical data such as browser, device type, and IP address. This tells us how the app is used; it does not include the text of your work.
• Communications: messages you send us and your email preferences.

How we use your information

• To provide, secure, and maintain the service and your account.
• To process your subscription and payments.
• To send transactional emails (verification, password resets, receipts, trial and billing notices).
• To send marketing emails where you have opted in, which you can unsubscribe from at any time.
• To understand and improve how Karde is used, and to fix errors. We do this using usage data, not the content of your writing.
• To comply with legal obligations and protect against misuse.

When we share information

We do not sell your personal information. We share it only with service providers who help us run Karde, under confidentiality obligations: Stripe (payments), Postmark (transactional email), MailerLite (marketing email, if you opt in), PostHog / Sentry (analytics and error monitoring), and our cloud hosting provider. Our analytics and error tools are configured to help us understand usage and diagnose faults; they are not used to read or mine the content of your writing. We may also disclose information if required by law, or to protect our rights, users, or the public.

Your work: ownership and privacy

You own everything you create in Karde, and you keep all copyright and other rights in it. We claim nothing. The only permission you give us is the limited, practical one we need to store your work, show it back to you, back it up, and support you when you ask, for as long as you have an account.

We do not use your manuscripts or other work to train artificial intelligence models, whether ours or a third party's. We do not sell your work, we do not share it with other users, and we do not make it public. If we ever introduce a feature that sends your content to an AI service to give you a result you asked for, we will make that clear, keep it opt-in where appropriate, and never allow that content to be used to train the provider's models.

Data retention

We keep your personal information for as long as your account is active, and for a reasonable period afterward as needed to meet legal, accounting, or security obligations. You can delete your account at any time, after which we delete or de-identify your personal information and your work, except where we are required by law to retain specific records.

Security and data breaches

We use appropriate technical and organisational measures to protect your information, including encryption in transit, hashed passwords, and access controls. No system is perfectly secure, so we cannot guarantee absolute security. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Your rights and choices

• Access and correct your account information from within the app.
• Export or delete your account and content.
• Unsubscribe from marketing emails using the link in any such email; transactional emails continue while you have an account.

Australian users may ask us to access or correct their personal information, or make a privacy complaint, by contacting privacy@karde.co. If you are not satisfied with our response, you can escalate to the OAIC at oaic.gov.au. If you are in the EU or UK, you may have additional rights under the GDPR/UK GDPR, including objection and portability.

Cookies

We use essential cookies to keep you signed in and to run the service, and, where enabled, analytics cookies to understand usage. You can control cookies through your browser settings.

Children

Karde is not intended for anyone under 16. We do not knowingly collect personal information from children under that age.

International handling

We are based in Australia and use service providers that may store or process data outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with this policy.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you by email or in the app before they take effect.

Contact

privacy@karde.co, Karde Platform, Melbourne, Australia.

The plain-language agreement between you and Karde. It covers your account, your subscription, and your work. The short version: Karde is yours to use, your writing stays yours, and you can leave any time.

About these terms

These terms are an agreement between you and Writers Map Pty Ltd (ABN 91 643 545 180), trading as Karde Platform, based in Melbourne, Australia. They govern your use of the Karde app and website. By creating an account or using Karde, you agree to these terms and to our Privacy Policy.

Who can use Karde

You must be at least 16 years old to use Karde. By using it, you confirm that you are 16 or over and that the information you give us is accurate. If you use Karde on behalf of an organisation, you confirm you are authorised to accept these terms for it.

Your account

You are responsible for your account and for keeping your password secure. Please use a strong password and do not share your login. Tell us promptly at support@karde.co if you think someone else has accessed your account. You are responsible for activity that happens under your account, except to the extent it is caused by us.

Plans: what is free and what is Premium

Karde offers a free plan and a paid Premium plan.

• Free gives you an always-available space to draft, take notes, and preview your book. Your work is never locked away from you.
• Premium unlocks the full planning toolkit, including Characters, Story Plan, Timeline, Events and Breakdown, and any other features we mark as Premium.
• Free trial. New accounts may start with a Premium trial of 28 days. When the trial ends, your account moves to the free plan. Your planning tools become read-only, which means you can still see everything you created but cannot edit or add to it until you upgrade. Nothing you made is deleted.

Billing, renewals, and cancellation

• Premium is A$8 per month or A$76.80 per year (a 20% saving on the monthly), billed through our payment processor, Stripe. Prices are in Australian dollars and include any taxes where applicable. If Stripe presents the price in your local currency at checkout, the amount you are charged is the amount you agreed to at checkout.
• Your subscription renews automatically each billing period (monthly or yearly, depending on the plan you chose) until you cancel. By subscribing, you authorise us to charge your payment method on each renewal.
• Cancel any time. You can cancel from your account settings. Your Premium access continues until the end of the current billing period, after which your account returns to the free plan and your planning tools become read-only. We do not delete your work when you cancel.
• Payments are generally non-refundable except where required by law, including the Australian Consumer Law. If you think you have been charged in error, contact support@karde.co.
• If a payment fails, we may retry it and may pause Premium access until it succeeds.

Your work is yours

You own everything you create in Karde, and you keep all copyright and other rights in it. Using Karde gives us no ownership of your work.

To run the service, you give us a limited licence to store your work, back it up, and display it back to you, and to let our team access it only when genuinely needed to operate, secure, or support the service, or when you ask us for help. That licence exists only to provide Karde to you and ends when you delete your work or close your account, except for backups that age out on our normal schedule.

We do not sell your work, share it with other users, make it public, or use it to train AI models, ours or anyone else's. This mirrors our Privacy Policy, which has the full detail.

Acceptable use

Karde is for writing and planning your own creative work. When using it, you agree not to:

• break the law, or infringe anyone else's copyright or other rights;
• upload malware, attempt to breach or overload our systems, or access parts of the service you are not authorised to use;
• resell, copy, or reverse engineer the Karde software, or use it to build a competing product;
• use Karde to store or distribute content that is unlawful, or that you have no right to hold.

We may remove content or restrict access if we reasonably believe these terms have been broken.

Our intellectual property

Karde, including the app, website, software, design, and brand, belongs to us and our licensors. These terms do not give you any rights in the Karde name, logo, or software beyond the right to use the service as intended.

Third-party services

Karde relies on trusted third parties to work, including Stripe for payments and the providers listed in our Privacy Policy. Their own terms may also apply to their part of the service. We are not responsible for third-party services we do not control.

Changes to the service

We are actively building Karde, so features may change, and some may be offered as beta or early-access and can change or be withdrawn. We will not remove your ability to access and export your existing work as part of routine changes. If we plan to retire a significant feature you rely on, we will give reasonable notice where we can.

Availability

We work hard to keep Karde available and your work safe, but we do not promise the service will be uninterrupted or error-free. We may occasionally need to suspend the service for maintenance or for reasons outside our control.

Disclaimers and your consumer rights

Except for guarantees that cannot be excluded by law, Karde is provided "as is". To the extent permitted by law, we do not make promises about the service beyond those in these terms.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other laws that cannot be excluded. Where our liability can be limited by law, it is limited to resupplying the service or paying the cost of resupply.

Limitation of liability

To the extent permitted by law, and subject to the consumer rights above, we are not liable for indirect or consequential loss, or for loss of data or profits, arising from your use of Karde. Our total liability to you for any claim is limited to the amount you paid us for Karde in the 12 months before the claim.

You are responsible for keeping your own copies of important work. We provide export tools so you can do this easily.

Suspension and termination

You can stop using Karde and delete your account at any time. We may suspend or close an account that breaches these terms, or where required by law. If we close your account for a reason other than a serious breach, we will give you a reasonable chance to export your work first.

Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email or in the app before they take effect. If you keep using Karde after that, you accept the updated terms.

Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that state, without affecting any rights you have under the Australian Consumer Law.

Contact

Questions about these terms: support@karde.co. Writers Map Pty Ltd (ABN 91 643 545 180), trading as Karde Platform, Melbourne, Australia.